Privacy Policy

At Le Bon Pon Contact Solutions, we prioritize your privacy and are committed to protecting your personal data. Our goal is to maintain transparency in how we collect, use, and safeguard your information in full compliance with GDPR and other relevant regulations.

This Privacy Policy outlines the types of data we collect through our software products and services, the purposes for which it is processed, and your rights as a valued user.

1. Data Collection

We collect data necessary to provide and improve our contact center software solutions, including but not limited to:

• Personal identification information such as name, email address, and contact details.
• Usage data including interaction logs, session details, and performance metrics.
• Data collected via cookies and tracking technologies to enhance user experience.

2. Data Usage

Your data is used solely for the purposes of delivering our services, optimizing product performance, improving support effectiveness, and ensuring compliance with legal obligations.

We do not sell or rent your data to third parties. Collaboration with trusted partners, such as CRM providers or analytics platforms, is conducted under strict data protection agreements.

3. Data Security

We deploy advanced security measures including encryption, access controls, and regular audits to safeguard your data against unauthorized access, loss, or misuse.

4. Your Rights

You have the right to access, correct, or request deletion of your personal data. For any inquiries or to exercise your rights, please contact us at reply@lebonponsol.com.

5. Cookie Policy

Our website and applications use cookies to enhance functionality and personalize your experience. You can adjust your browser settings to manage cookie preferences.

6. Updates to This Policy

We review and update our Privacy Policy regularly to reflect changes in practices or regulations. The latest version will always be accessible at privacy-policy.html.